The European Union Satellite Centre (SatCen) seeks to acquire services for the strategic communication planning and organization of activities aiming to reach and engage the community of current and potential users of the Copernicus Service in Support to EU External Action. I. Background Copernicus is the European earth observation programme, coordinated and managed by the European Commission. It consists of a complex set of systems which collect data from multiple sources: earth observation satellites and sensors, such as ground stations, airborne sensors, and sea-borne sensors. It processes this data and provides users with reliable and up-to-date information through a set of services related to environmental and security issues. Copernicus services address six thematic areas: land, marine, atmosphere, climate change, emergency management, and security. They support a wide range of applications, including environment protection, management of urban areas, regional and local planning, agriculture, forestry, fisheries, health, transport, climate change, sustainable development, civil protection and tourism. Under the security service, the European Union Satellite Centre (“SatCen”) is responsible for coordinating and managing the Copernicus Service in Support to EU External Action (the “Copernicus SEA Service”). The Copernicus SEA Service aims at assisting the EU in its operations and interests outside the EU territory, providing decision makers with geo-information on remote, difficult to access areas, where security issues are at stake. It also assists third countries in situations of crisis or emerging crisis and to prevent global and trans-regional threats having a destabilising effect. The Copernicus SEA Service primarily targets European users (EU Institutions and bodies, European, national, regional and local authorities) but cooperation with key international stakeholders is foreseen. The Copernicus SEA Service has been operational since May 2017. Further details on the Copernicus SEA Service can be found at: https://www.satcen.europa.eu/Capdev/eu_external_action. II. SatCen’s needs The Copernicus SEA Service is an on-demand service by nature. The products (layers, maps and databases) are ordered and the production is activated upon users’ request or if a specific need is addressed by users. Given the central role that users play, raising awareness of the benefits of the Copernicus SEA Service, promoting inspiring exemplary cases, interacting with users, obtaining their feedback, and providing adequate training and operational solutions are of key importance in order to develop user loyalty, attract new users and enhance the Copernicus SEA Service delivery and the usage thereof. To this end, SatCen seeks to acquire services for activities supporting the uptake of Copernicus SEA Service by users. User uptake can be understood as the use and integration of products delivered under the Copernicus SEA Service by the end-user into their own applications and workflows. III. Description of the contract The SatCen plans to award, in the course of September/October 2017, one or several framework contracts, for a maximum total value of €92,240.00 (without VAT) and a two-year duration, for the following lots: • Lot 1: Development and implementation of a communication strategy – Maximum value: €44,240 (all expenses covered, including printing costs) The aim is to develop a communication strategy targeting 30 to 100 actual and potential users of the Copernicus SEA Service. The purpose of the communication strategy is to improve the user uptake of the Copernicus SEA Service. It will contain a comprehensive analysis of the challenges (such as the identification of the different Copernicus user uptake audiences at different geographical levels) and an action plan (road map) covering the main key communication messages, dissemination and promotion activities aiming at enhancing the information on the Copernicus SEA Service, as well as the access and usage thereof. In addition, the communication strategy will define criteria to effectively measure the success of the users’ activities performed within the area of the Copernicus SEA Service, including periodic reporting on usage statistics and users’ satisfaction (quality indicators, impact indicators, effect indicators, etc.). The communication strategy may include the following non-exhaustive list of tasks: - Creating and distributing a newsletter bi-annually. - Maintaining a presence in social media (3-4 monthly publications in Twitter). - Designing, producing and distributing promotion and dissemination material, such as roll ups, leaflets, portfolios, user packages (comprising a folder, a start guide and brochures covering specific aspects of the service), posters, dynamic presentations (animated slideshow), folders, invitation letters, agendas, gadgets and a promotional video of up to 3 minutes duration. • Lot 2: Organization of information and training sessions for Copernicus SEA Service users - Maximum value: €30,000 (all expenses covered) The aim is to organize information sessions (users workshops) to interactively and dynamically inform the different Copernicus SEA Service audiences with real-world examples, good practices and showcases that demonstrate in a very practical way how the Copernicus SEA Service can support in the case of a specific challenge/need. Back to back to the information sessions, the contractor will organise training sessions on the usage of the Copernicus SEA Service with the aim of improving the service uptake in the users’ respective organizations. In particular, the objective of such training sessions are to identify the needs of current and potential users, support existing and new operational solutions addressing users’ needs and to enhance the solutions to be user friendly. The tasks include the overall strategic planning, organization, management and logistics of up to 2 users workshops and training sessions per year in Brussels, Madrid or other European locations, for 30 to 100 people. Each information/training session will have a full day duration (8 working hours). The training as such will be provided by SatCen staff. The organization of information and training sessions will also include the arrangement of accommodation and travel for non-resident users attending the sessions. To this end, a maximum of €12,000 (included in the €30,000 budget for Lot 2) will be reserved for travel expenses and accommodations. In order to give a general understanding of the services sought, the organization of information and training sessions may include the following non-exhaustive list of tasks: - Identification and renting of venues to hold workshops and training sessions. - Arrangement of catering and coffee breaks as required by the agenda. - Keeping staff presence on-site for the duration of the information and training sessions in order to assist in the reception and logistics and arrange transportation for departing users who require so. - Providing an online live streaming facility to allow participants to attend remotely. • Lot 3: Development, hosting and maintenance of the Copernicus SEA Service website – Maximum value: €18,000 The aim is to develop the Copernicus SEA Service website to serve and to actively interact with the different user uptake audiences e.g. for user feedback and to provide an appropriate website-hosting solution. The website should provide a facility like an open and publicly available knowledge portal/repository that will provide the Copernicus SEA Service users with direct access to regularly updated information and material e.g. dissemination, communication, promotion material, user uptake good practices and solutions to integrate Copernicus data and information, open protocols, training materials… The website must be linked to the Copernicus.eu website, to the Europa website and other websites related to Copernicus. The successful bidder(s) must guarantee a full coordination and alignment among the three sets of tasks described above, as they are closely linked. Moreover, all these activities are to be organised in coordination with the user uptake activities launched by the European Commission and relevant stakeholders of the Copernicus programme. The services described above may be provided by one single economic operator or a grouping of economic operators with division of tasks (consortium). Subcontracting will be allowed. IV. Description of the procurement procedure The purpose of this notice is to support the SatCen in the selection of candidates to be invited to submit an offer for one or more lots. This ex-ante publicity is the first stage of a negotiated procurement procedure (with consultation of at least 5 candidates) through which the SatCen may award the above-mentioned contract(s). Economic operators interested in participating in this procedure may send their declarations of interest, along with their names, addresses and business details, before 31/08/2017, through our procurement portal. In the section “Optional Comments” (below), economic operators should indicate the lot(s) that they are interested in and describe their ability and experience in the fulfilment of the tasks corresponding to each lot. The SatCen will assess this information in order to select suitable candidates invited to participate. During September 2017, the contracting authority will invite selected tenderers to participate in this procurement procedure. Selected tenderers will be sent the tender documentation. The SatCen reserves the right not to continue this procurement procedure if no valid declarations of interest are submitted for all the lots described herein. This publication has an indicative value and constitutes no obligation to award a contract for the SatCen. We look forward to receiving your declarations of interest.Until 31/08/2017· SATCEN NP-13/17
Low and middle value contracts
The SatCen regularly organises negotiated procurement procedures for the acquisition of supplies, works and services, in accordance with EU public procurement rules.
Negotiated procurement procedures with a value below the thresholds indicated in Article 4.4.1 of the SatCen Procurement Manual are regularly advertised in the table below. Economic operators are therefore invited to periodically check this page and, if interested in participating in one of the procedures, should complete the form below.
I. Description of the contract The European Union Satellite Centre (SatCen) is planning to award a contract for Maintenance, Up-Grading and Updating of its on-line Learning Management System. The contract shall be for one year, extendable to additional periods of one year up to a maximum of three years in total, subject to satisfactory performance. The estimated value of this contract ranges between €10,000.000 and €15,000.00 without VAT per year (€30,000.00 to €45,000.00, without VAT, in case of a three-year contract). SatCen’s Learning Management System (called “SatCen Campus”) uses the Totara platform (currently version 2.6) and is hosted at SatCen’s premises in a Windows environment. Cloud services are not considered for the purposes of this contract. Totara is hosted at SatCen’s premises, but the support of the operating system, the related software (like backend database) and the functional support of Totara should be fully covered by the provider. This support should be unlimited for front end users (e-learning platform users), system administrators (S.O, DDBB backend…) and administrators of the Totara application. The service provider must be an official Totara partner. SatCen will provide the hardware and software solutions required for the maintenance, upgrading and updating of the Totara platform installed in SatCen, including a proper way to connect remotely to our server. Configuration details will be provided in the tender specifications at a later stage. The service provider should have an exact replica of the SatCen hosted server, for testing/development environment. Changes should be verified by the provider in the replica server before being applied in SatCen hosted server. A 99.9% uptime for their replica-server is required. Contract signature is expected for October/November 2017. II. Description of the procurement procedure This ex-ante publicity is the first stage of a negotiated procurement procedure (with consultation of at least 3 candidates) through which the SatCen may award the contract for the support and maintenance of the Totara Learning Management System. The purpose of this notice is to support the SatCen in the selection of candidates to be invited to submit an offer. Economic operators interested in participating in this procedure may send their declarations of interest, along with their names, addresses and contact details, before 31 August 2017, through this procurement portal. In the section “Optional Comments” of this procurement portal (below), economic operators interested in participating in this procedure should indicate (300 words maximum) their experience and their technical and professional capacity in the field of the contract. The SatCen will assess this information in order to select suitable candidates. During the month of September 2017, the contracting authority will invite selected tenderers to participate in this procurement procedure. The tender documents (invitation to tender, draft contract and tender specifications) will be sent to selected tenderers. This publication has an indicative value and constitutes no obligation to award a contract for the SatCen. We look forward to receiving your declarations of interest.Until 31/08/2017· SatCen NP-18/17
To express you interest please select the procedures you are interested in above and submit the form below.